Refund Policy

At Via Porta, we aim to ensure customer satisfaction with our products. Our refund policy complies with Australian Consumer Law (ACL).

  • Change of Mind:
    We do not offer refunds or exchanges for change of mind on perishable food items. For non-perishable items, returns may be accepted within 14 days of purchase with proof of receipt, provided the item is unused and in its original condition.

  • Faulty or Damaged Goods:
    If a product is faulty, damaged, or significantly different from its description, you may be entitled to a refund, exchange, or repair. Please notify us within 7 days of purchase.

How to Request a Refund or Exchange

To request a refund or exchange, please provide:

  • Proof of purchase (receipt or transaction record).

  • A clear description or photo of the fault or damage.

  • Your contact details.

Contact us via:
Email: info@viaporta.com.au
Phone: 03 8256 4866
In-Store: 677 Whitehorse Road, Mont Albert VIC 3127

Exceptions to Refunds

We cannot offer refunds or exchanges for:

  • Perishable goods due to health and safety regulations (unless faulty).

  • Sale or clearance items unless they are faulty.

  • Products damaged after purchase due to misuse or neglect.

Processing Refunds

Once your refund is approved:

  • Refunds will be processed to the original payment method within 5-10 business days.

  • Exchanges may be subject to stock availability.

Contact Us

Via Porta Pty Ltd
Trading as: Via Porta Eatery Deli
Contact us via:
Email: info@viaporta.com.au
Phone: 03 8256 4866
In-Store: 677 Whitehorse Road, Mont Albert VIC 3127


 



Privacy Policy

Effective Date: 25/03/2019
Via Porta Pty Ltd (trading as Via Porta Eatery Deli) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Victorian Privacy and Data Protection Act 2014 (Vic). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us.

Information We Collect

We may collect personal information including, but not limited to:

  • Name, contact details (email, phone number, address).

  • Transaction details (purchase history, payment information).

  • Information provided through forms, surveys, or inquiries.

  • Technical data (IP address, browser type, cookies).

How We Collect Information

We collect personal information in several ways, including:

  • Directly from you when you make purchases, contact us, or subscribe to our mailing list.

  • Through our website when you interact with forms or cookies.

  • From third parties where you have consented or as permitted by law.

Use of Information

We use personal information for purposes such as:

  • Processing orders and managing payments.

  • Providing customer service and responding to inquiries.

  • Sending marketing communications (with your consent).

  • Improving our website, products, and services.

  • Complying with legal obligations.

Disclosure of Information

We may share your personal information with:

  • Service providers such as payment processors and delivery partners.

  • Government authorities when required by law.

  • Third parties for marketing purposes (with your consent).

  • Professional advisors (lawyers, accountants) as necessary.

Data Security

We take reasonable steps to safeguard your personal information from misuse, interference, and loss. Security measures include:

  • Secure data storage and encryption.

  • Access controls limiting data to authorized personnel.

  • Regular review and updating of security practices.

In the event of a data breach, we comply with the Notifiable Data Breaches Scheme.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience by:

  • Analyzing website traffic and usage patterns.

  • Remembering user preferences.

  • Providing personalized advertising.

You can disable cookies through your browser settings, but some features may not function properly.

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information.

  • Request correction of inaccurate or outdated information.

  • Withdraw consent for marketing communications.

  • Complain about a privacy breach.

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page with the updated date. Continued use of our website indicates acceptance of the revised policy.

Contact Us

Via Porta Pty Ltd
Trading as: Via Porta Eatery Deli
Contact us via:
Email: info@viaporta.com.au
Phone: 03 8256 4866
In-Store: 677 Whitehorse Road, Mont Albert VIC 3127

 

Copyright Notice

Intellectual Property Rights

All content on this website, including but not limited to text, images, graphics, logos, videos, and code, is the property of Via Porta Pty Ltd trading as Via Porta Eatery Deli, unless explicitly credited otherwise.

  • You may view and print pages for personal use only.

  • You may not copy, reproduce, distribute, or commercially exploit website content without prior written permission.

Trademark Notice

All trademarks, logos, and service marks displayed on this website are registered and unregistered trademarks of Via Porta or third parties. Unauthorized use is prohibited.

 

Website Terms of Use

Effective Date: 25/03/2025

Via Porta Hawthorn Pty Ltd (trading as Via Porta Bakehouse) is committed to protecting your personal information and providing a transparent, safe, and fair experience when you visit our website. This document outlines our Terms of Use, which apply to anyone accessing or using our website. By using our website, you agree to these terms.

Acceptance of Terms

By accessing or using our website, you agree to comply with these Terms of Use. If you disagree with any part of these terms, please do not use our website.

Use of Website

You agree to use our website lawfully and responsibly. You must not:

  • Engage in fraudulent or malicious activities.

  • Transmit viruses, malware, or harmful code.

  • Interfere with the website's performance or security.

  • Reproduce, distribute, or modify website content without permission.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Via Porta Bakehouse unless stated otherwise. Unauthorized use of this content is prohibited.

Orders and Payments

We reserve the right to refuse or cancel orders at our discretion, including cases of:

  • Pricing errors.

  • Product availability.

  • Suspicion of fraudulent activity.

Payments must be completed at the time of order placement. Refunds are subject to our refund policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for their content, privacy policies, or practices.

Limitation of Liability

To the extent permitted by law, Via Porta is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website.

Changes to This Policy

We reserve the right to modify these Terms of Use and Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Your continued use of the website constitutes acceptance of the revised terms.